All-in-one cloud contact centre solution
Connect phone, email, chat and social through one easy-to-use tool.
Everything in one place
Empower your agents with a 360-degree view of the customer.
Deploy in minutes while meeting compliance requirements.
Configured with redundancy for ultimate reliability.
PureCloud makes relationships simple
Offer unparalleled reliability and consistent experience no matter how your customer contacts you.
- Including voice enabled IVR, in-queue call backs, notifications and reminders, web-chat and AI enabled chatbots
Automate Outbound Dialling
- Accurately predict agent availability, pace outbound volume and filter out unproductive calls. Execute proactive campaigns that keep agents productive, costs low and contact rates high
- Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more
Robotic Process Automation
- Automate routine tasks with an RPA Digital Agent, significantly
increasing operational efficiency and profitability
Voice Of the Customer
- Understand the voice of the customer with post-call surveys through to sophisticated speech analytics and voice biometrics.
- Use your browser as a phone. Simply plug in your headset and go!
- Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.
- Improve performance and boost morale through engaging visual displays of real time calling stats, KPI information, and goals
Integrates with the systems you use today
You deserve tools that not only work well, but work well together.
What our customers are saying
More than 1,400 companies in over 100 countries trust the PureCloud® platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
“I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.”
VP – HR, PAYROLL, CONTACT CENTRE, BACK IN BLACK, INC.
“In a world where customer service expectations are changing at lightning speed, PureCloud gives us a serious competitive advantage.”
OPERATIONS LEADER, QUICKEN CUSTOMER CARE