IPI PureCloud
powered by Genesys

All-in-one cloud contact centre solution

Connect phone, email, chat and social through one easy-to-use tool.

call centre agent

Everything in one place

Empower your agents with a 360-degree view of the customer.

lightning-fast

Lightning-fast deployment

Deploy in minutes while meeting compliance requirements.

proven availability

Proven availability

Configured with redundancy for ultimate reliability.

PureCloud makes relationships simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Enable Self-Service

  • Including voice enabled IVR, in-queue call backs, notifications and reminders, web-chat and AI enabled chatbots

Automate Outbound Dialling

  • Accurately predict agent availability, pace outbound volume and filter out unproductive calls. Execute proactive campaigns that keep agents productive, costs low and contact rates high

Workforce Optimisation

  • Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more

Robotic Process Automation

  • Automate routine tasks with an RPA Digital Agent, significantly
    increasing operational efficiency and profitability
PC Dashboard

Voice Of the Customer

  • Understand the voice of the customer with post-call surveys through to sophisticated speech analytics and voice biometrics.

WebRTC Softphone

  • Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

  • Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.

Wallboards

  • Improve performance and boost morale through engaging visual displays of real time calling stats, KPI information, and goals

Integrates with the systems you use today

You deserve tools that not only work well, but work well together.

microsoft active directory
rest api
android
apple
google chrome
salesforce
ping identity
zendesk
jenkins
pivotal tracker

What our customers are saying

More than 1,400 companies in over 100 countries trust the PureCloud® platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

back in black inc

“I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.”

Teri Pedersen
VP – HR, PAYROLL, CONTACT CENTRE, BACK IN BLACK, INC.

Quicken

“In a world where customer service expectations are changing at lightning speed, PureCloud gives us a serious competitive advantage.”

Ian Roberts
OPERATIONS LEADER, QUICKEN CUSTOMER CARE

See the PureCloud platform in a Personalised Demo now

Get answers to your questions about Customer Experience and how to manage your interactions smoothly and efficiently.

Our experts will guide you through our solution and advise you on how to get the best for your customer relationship.